RETURNS & CANCELLATION POLICY

La Perla de Gran Precio Boutique, LLC
Returns & Cancellations

We want you to be happy with your purchase. Please review our return and cancellation policy before completing your order.

1. Return Period

Customers may request a return within 14 calendar days from the date the order is delivered.

To be eligible for a return, the item must:

• Be unworn and unused.
• Be unwashed and free of odors, makeup, perfume, deodorant, pet hair, stains, or other signs of use.
• Have all original tags attached.
• Be returned in its original packaging, when applicable.
• Be in the same condition in which it was received.

Items that do not meet these requirements may be refused and returned to the customer.

2. Final Sale Items

The following items are FINAL SALE and are not eligible for return, exchange, or refund unless the item arrives defective or we sent the wrong item:

• Sale or clearance merchandise.
• Items specifically identified as "Final Sale."
• Jewelry and certain accessories.
• Earrings or other items that cannot be returned for hygiene reasons once opened or worn.
• Undergarments or intimate apparel, if offered.
• Gift cards.
• Personalized or custom-made items.
• Items that have been worn, washed, altered, damaged, or otherwise used.

3. Clothing Returns

For eligible clothing returns, the customer is responsible for returning the merchandise in its original condition.

Customers are responsible for return shipping costs unless:

• We sent the wrong item;
• The item arrived damaged; or
• The item was defective when received.

We strongly recommend using a shipping service that provides tracking. La Perla de Gran Precio Boutique, LLC is not responsible for merchandise lost while being returned to us.

4. Defective or Incorrect Items

Please inspect your order when it arrives.

If you receive an incorrect, damaged, or defective item, contact us within 7 calendar days of delivery and provide:

• Your order number;
• A description of the problem; and
• Clear photographs of the item and the issue.

If the issue is verified, we may provide a replacement, exchange, or refund, and we will provide instructions regarding return shipping.

5. Exchanges

Exchanges are subject to product availability.

If the requested size, color, or style is no longer available, the customer may choose an eligible alternative or receive a refund in accordance with this policy.

The customer is responsible for return shipping unless the exchange is necessary because we sent an incorrect or defective item.

6. Refunds

Once an approved return is received and inspected, we will notify you whether your return has been approved.

Approved refunds will be issued to the original payment method.

Original shipping charges are generally non-refundable unless the return is the result of an error on our part, such as receiving the wrong item or receiving merchandise that was defective when shipped.

Please allow your payment provider additional processing time for the refund to appear in your account.

7. Store Credit

When permitted under this policy, customers may choose store credit instead of a refund.

However, when a refund is legally required, La Perla de Gran Precio Boutique, LLC will provide the required refund rather than substituting store credit.

8. Order Cancellations

Customers may request cancellation of an order before the order has shipped.

Cancellation requests should be submitted as soon as possible by contacting us with your order number.

Once an order has been shipped, it cannot be canceled. The customer may instead follow the applicable return procedure after receiving the merchandise.

Because orders may be processed quickly, submitting a cancellation request does not guarantee that the order can be stopped before shipment.

9. Orders That Cannot Be Fulfilled

If we are unable to fulfill an order within the shipping period represented to the customer, we will provide the customer with the appropriate options concerning the delay or cancellation.

If an order must be canceled because we cannot fulfill it, the customer will receive a refund for the unshipped merchandise as required by applicable law.

For Internet orders, federal law generally requires sellers to have a reasonable basis for their stated shipping time or, when no shipping time is stated, to have a reasonable basis for shipping within 30 days. If that cannot be done, the customer must be given the appropriate opportunity to cancel and receive a prompt refund.

10. Refused or Undeliverable Packages

If a package is refused by the customer or returned to us because the customer provided an incorrect or incomplete shipping address, additional shipping charges may apply.

If the package is returned to us, we will contact the customer regarding available options.

Any refund will be handled according to the terms of this policy and applicable law.

11. Lost or Stolen Packages

Once an order has been delivered to the shipping address provided by the customer and the carrier confirms delivery, La Perla de Gran Precio Boutique, LLC is generally not responsible for packages that are subsequently lost or stolen.

Customers should ensure that packages are shipped to a secure location.

12. Return Request

To request a return, contact us at:

La Perla de Gran Precio Boutique, LLC
Email: gladys@laperladegranprecioboutique.com
Phone/WhatsApp: 660.570.3283

Please include:

• Full name
• Order number
• Item(s) you wish to return
• Reason for the return
• Photos, if the item is damaged or defective

Do not send merchandise back without receiving return instructions from us.

13. Policy Changes

La Perla de Gran Precio Boutique, LLC reserves the right to update this Returns & Cancellation Policy when necessary.

The policy in effect at the time of purchase will generally apply to that transaction, subject to applicable law.

14. Important Consumer Rights

Nothing in this policy is intended to waive or limit any rights or remedies that customers may have under applicable federal or Missouri law.

Missouri's consumer-protection laws prohibit deceptive, fraudulent, unfair, or misleading practices in connection with the sale or advertisement of merchandise.

Last Updated: September 28, 2026